Coldbrook Plumbing & Heating

What this site does to win customers

• Emergency booking that calms people down

  Pick the problem and see what to do in the next five minutes, like shutting off the main valve, before booking a technician.

• A real arrival time

  Worked out from the visitor's own clock: an emergency gets a window within the hour, anything else gets a two-hour slot today or tomorrow.

• Safety before sales

  Smell gas or a carbon monoxide alarm? The booking steps aside and tells people to get out and call 911 or the gas utility.

• Price shown up front

  The service call fee sits next to the button, with the promise of a written price before any work starts.

• A care plan for recurring revenue

  Tune-ups, priority booking and no overnight fee turn one emergency call into a customer for years.